UdioSwim Software Support
Get started with udioswim today. Leverage the powerful features and optimise your operations for stronger performance with industry-leading support.
Need software help? Read the top answers to frequently asked questions and get the most from your UdioSwim software support. If you don’t see the answer to your question below, please contact us for detailed assistance.
UdioSwim cloud-based software is hosted on Amazon Web Services. UdioSwim follows all Amazon Web Services’ best practices for data storage and access management to ensure a high level of security including, but not limited to:
- Data encryption during transit
- TLD 1.3 standard for browser connections
- Encrypt sensitive data at rest
- Routinely audit and upgrade all systems
- Hash passwords with PBKDF2 and SHA256
- Enforce minimum password lengths
- Encrypt with the Advanced Encryption Standard (AES) algorithm in Galois/Counter Mode (GCM)
UdioSwim and Amazon Web Services (AWS) are vigilant about your privacy and data. Security starts at the core infrastructure, custom-built for the cloud and designed to meet the most stringent security requirements in the world. AWS infrastructure is monitored 24x7 to ensure the confidentiality, integrity, and availability of your information. The same world-class security experts who monitor this infrastructure also build and maintain our broad selection of innovative security services. As an AWS customer, UdioSwim inherits all the benefits of AWS experience, tested against the strictest of third-party assurance frameworks.
The AWS data centre security strategy is assembled with scalable security controls and multiple layers of defence that help to protect your information. For example, AWS carefully manages potential flood and seismic activity risks. AWS uses physical barriers, security guards, threat detection technology and an in-depth screening process to limit access to data centres. Data systems are backed up, equipment and processes regularly tested and employees continuously trained to be ready for the unexpected.
To validate the security of AWS data centres, external auditors perform testing on more than 2,600 standards and requirements throughout the year. Such independent examination helps ensure that security standards are consistently being met or exceeded. As a result, the most highly regulated organisations in the world trust AWS to protect their data, as do UdioSystems.
The AWS cloud infrastructure has been architected to be one of the most flexible and secure cloud computing environments available today.
UdioSwim's software is secure and includes built-in integration to multiple providers worldwide. Say goodbye to late payments and credit card fraud.
Yes, but only for Stripe, Debit Success, Merchant Warrior and IntegraPay.
No, these are already included in your regular plan.
Yes. You can bulk export invoices, statements and other accounting data by CSV to upload into any accounting programme your swim school organisation uses.
UdioSwim feature no lock-in contracts and no cancellation fees.
UdioSwim offers a staging site through Sandbox to get you used to the system before you go live. This ensures you have adequate training and understanding before starting.
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